1.4.19. Automated Underreporter Technical and Clerical Managers and Coordinators Guide

(1) The unit manager is responsible for monitoring the workload and determining the need to request additional work for their Unit.

(2) To request a batch:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Batch from the Control menu.

4. Select Status/location from the drop-down menu.

5. Select Status/location from the pull right menu. The Update Batch Status/Location window displays with the cursor in the BATCH field.

6. Enter the batch number.

   Note: Use <F6> to list all batches in "AB" status and the scroll bar to locate a batch. Select the batch by highlighting the batch number and press <Enter> or double click on the batch number.

   Caution: Response batches are not listed in IRS received date order.

7. Press <Enter>. The cursor moves to the NEW STATUS field.

8. Enter "AU" in the NEW STATUS field.

9. Press <Enter>.

10. Press <F4> to commit.

Note: A work unit listing report will generate in a separate window after committing. Click OK in the pop-up Forms window to proceed. Print as needed or close the window to cancel.

11. Press <F8> to exit.

(3) All batches in "AB" status display in descending order.

(4) Virtual screening batches display a "V" to the right of the batch number.

(5) Response batches display a "Y" when the original cases were virtual cases or an "N" if the original cases were paper.

(1) Batches in "AU" status can be canceled. This can be done even if some of the cases have been worked. Any work units not completed need to be reworked when the batch is reassigned.

(2) To cancel a batch:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Batch from the Control menu.

4. Select Status/location from the drop-down menu.

5. Select Status location from the pull right menu. The Update Batch Status/Location window displays with the cursor in the BATCH field.

6. Enter the batch number in the BATCH field. The current status and location displays. The cursor moves to the NEW STATUS field.

7. Enter "CB" in the NEW STATUS field.

8. Press <Enter>.

Note: For tax year 2021 the Digitized Batch window will generate. Select "Yes" to maintain the virtual indicator on scanned and TDC RLS batches.

9. Press <F4> to commit.

10. Press <F8> to exit.

(3) Canceling a batch automatically updates the location to "RLS".

(1) When a batch of work has been completed it needs to be updated to batch status "BF".

(2) To release a batch from the unit:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Batch from the Control menu.

4. Select Status/location from the drop-down menu.

5. Select Status/location from the pull right menu. The Update Batch Status/Location window displays with the cursor in the BATCH field.

6. Enter the batch number in the BATCH field. The current status and location displays. The cursor moves to the NEW STATUS field.

7. Enter "BF" in the NEW STATUS field. The system displays the following message: "CHECKING CASES IN BATCH". See (3) and (4) below.

8. Press <Enter>.

Note: For tax year 2021 the Digitized Batch window will generate. Select "Yes" to maintain the virtual indicator on scanned and TDC RLS batches.

9. Press <F4> to commit. A message displays indicating the records have been committed. Acknowledge the message.

10. Press <F8> to exit.

Note: Before Manual Interest batches (BT 61) can be updated to "BF" status, the system checks to see if the designated notice date has passed. If the date to generate the notice has passed, the cases need to be reworked.

(3) After entering "BF" Status Code, the system checks to see if any of the following conditions apply:

1. TE has not released a work unit or case.

2. No PC has been assigned since the batch was assigned to the unit.

3. A defect code indicator remains on the case.

4. A new transaction has posted to the tax account.

5. A new payer agent has posted.

6. A case in the batch has been requested by another user.

7. Correspondence from the taxpayer has posted.

8. An "Over $100,000" tax increase indicator.

9. A Special Paragraph is present on the CP 2501 or CP 2000 notice.

10. An Open Paragraph is present on a Correspondex letter.

11. Action required due to Universal access.

(4) If cases meet any of the above criteria, the SSN of each one displays with an indicator (asterisk) in the appropriate column on the Cases in Error screen. To obtain a hard copy of the information, the Cases in Error listing may be printed. To access and print the Cases in Error Report see IRM 1.4.19.9.3, Cases in Error Report, and IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings. For a list of error conditions and the action required to correct each one, see Exhibit 1.4.19-4, Error Condition-Cause-Corrective Action Chart.

(5) Special Paragraphs need to be reviewed by the manager or lead. To review notice paragraphs, the manager can either click on the asterisk in the Cases in Error screen or take the following actions:

1. Select the tax year from the AUR Year menu.

2. Select reView from the AUR main menu.

3. Select Manager from the drop-down menu.

4. Select Review from the pull right menu. The Case Analysis screen displays with the cursor in the PRIMARY SSN field.

5. Enter the SSN of the case to be reviewed. The case information displays.

6. Select reF tools from the Case Analysis menu.

7. Select nOtice para from the drop-down menu. The Select Notice Paragraph window displays.

8. Click on 999 in the THIS BOX TO ENTER OR VIEW SPECIAL PARAGRAPH field. The Special Paragraph Txt window displays.

9. Review the Special Paragraph and make any necessary changes.

10. Click on Spellcheck.

11. Press OK or <F8> to exit. The Select Notice Paragraph window displays.

12. Press <F8> to exit. The Forms window will display Do you want to save the changes you have made? Select response accordingly. A message displays indicating the records have been committed. Acknowledge the message. The Case Analysis screen displays.

13. Press <F7> to clear the screen.

(6) To review Open Paragraphs on a letter take the following actions:

1. Select the tax year from the AUR Year menu.

2. Select reView from the AUR main menu.

3. Select Manager from the drop-down menu.

4. Select Review from the pull right menu. The Case Analysis screen displays with the cursor in the PRIMARY SSN field.

5. Enter the SSN of the case to be reviewed. The case information displays.

6. Select reF tools from the Case Analysis menu.

7. Select Letter from the drop-down menu. The Create Correspondex Letter screen displays. A "Y" displays next to the letter being sent.

8. Click on the "Y".

9. Click on Display.

10. Review the Open Paragraph.

11. Click on OK.

12. Press <F8> three times to exit.

13. If the Open Paragraph needs to be corrected, assign/transfer the case back to the TE for correction.

(7) The Bypass Letter option is available on the Cases in Error screen. Follow campus direction for this option. To bypass letter paragraphs, click in the LETTER BYPASS field and press <F8> to exit.

(1) Before analyzing cases within a specific work unit, the work unit must be assigned to a Standard Employee Identifier (SEID).

(2) To assign a work unit the TE must:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Work unit from the Control menu.

4. Select Assign from the drop-down menu. The Assign Work Unit window displays, with the cursor in the BATCH field.

5. Enter the batch number. The cursor moves to the WORK UNIT field.

6. Enter the two-digit work unit number. The cursor moves to the ACCEPT field.

7. Enter "Y" to accept the work unit. The SSNs of the work unit display in the SSN fields.

8. Verify these SSNs are part of the work unit.

   Note: It is not necessary to verify SSNs on virtual batches.

9. Press <F4> to commit. A message displays indicating the records have been committed. Acknowledge the message.

10. Press <F8> to exit.

(1) Sometimes it is necessary to change the assigned SEID of a work unit to another user. When a work unit is reassigned, it updates only unworked cases in a work unit. This option should be used to reassign a work unit when the assigned user is unable to complete the work unit.

(2) To reassign a specific work unit:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Work unit from the Control menu.

4. Select Uid update from the drop-down menu.

5. Select Ssn from the pull right menu. The Update Work Unit UID window displays, with the cursor in the BATCH field.

6. Enter the batch number. The cursor moves to the WORK UNIT field.

7. Enter the two-digit work unit number.

8. Enter the new SEID. If any case in the work unit is being worked by another user (displayed on their terminal), the system generates an error message: "Case is being worked by (user SEID)". Have the user clear the case from their screen. Reenter the batch number. The cursor moves to the CURRENT SEID field.

   Note: If some of the cases in the work unit have been worked (PC is on the system), an error message displays. A SEID must be assigned to partially completed work units. When the work unit is completed, it is released to the original batch.

9. Press <F4> to commit. A message displays indicating the records have been committed. Acknowledge the message.

10. Press <F8> to exit. All the cases in the work unit are either returned to the batch or reassigned to the new SEID. Cases with a PC entered on the system retain the original TE’s SEID on the AUR history, unless the case is reworked.

(3) To reassign all work units for a specific SEID :

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Work unit from the Control menu.

4. Select Uid update from the drop-down menu.

5. Select Uid from the pull right menu. The Update All SEID window displays, with the cursor in the CURRENT SEID field.

6. Enter the current user SEID. All work units assigned to the current SEID display.

7. Enter the new (reassigned) SEID in the NEW SEID field.

8. Press <F4> to commit. A message displays indicating the records have been committed. Acknowledge the message.

9. Press <F8> to exit.

(1) Based on the assigned profile the Transfer Work Unit option may or may not be available.

(2) When a work unit is transferred, to another TE or another manager, the system moves all the cases in the work unit from the original batch to unit suspense. The cases are no longer part of the batch and cannot be returned to their original batch or within a work unit and must be released individually. Use this option to transfer a work unit from the batch when the batch needs to be released and the work unit is not complete.

(3) To transfer a work unit:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Work unit from the Control menu.

4. Select Transfer from the drop-down menu.

5. Select Transfer from the pull right menu. The Transfer Work Unit window displays, with the cursor in the BATCH field.

6. Enter the batch number. The cursor moves to the WORK UNIT field.

7. Enter the two-digit work unit number. The cursor moves to the TO UID NUMBER field.

8. Enter the new SEID.

9. Press <F4> to commit.

10. Press <F8> to exit.

(1) A work unit must be released when all the cases in the work unit are complete.

(2) To release a work unit the TE must:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Work unit from the Control menu.

4. Select Release from the drop-down menu. The Release Work Unit window displays with the cursor in the BATCH field.

5. Enter the batch number of the work unit to be released. The cursor moves to the WORK UNIT field.

6. Enter the two-digit work unit number. As these cases are released, the system performs validity checks for each SSN (case) in the work unit.

The system checks to verify all cases in the work unit have been completed with a PC and there are no cases where:
the case has not been completed with a PC,
there are New Transactions on tax account screen
there is new Payer Agent information
there is New Correspondence.

Note: If there is a discrepancy, the Cases in Error window overlays the Release Work Unit window, showing the SSN(s) of the cases in error. The work unit cannot be released until all error conditions are corrected. See Exhibit 1.4.19-4, Error Condition-Cause-Corrective Action Chart, for error conditions and the action required to correct each one.

7. If there are no cases in error, or when all error conditions have been corrected, the cursor moves to the RELEASE field. Enter "Y" in the RELEASE field.

8. Press <F4> to commit. A message displays indicating the records have been committed. Acknowledge the message.

9. Press <F8> to exit. When the release of a work unit is complete, the SEID is removed, indicating no ownership.

(1) The Assign option is used to assign individual cases to your SEID. Cases must be assigned to a SEID before any changes can be made. Examples of when this option might be used are to:

• correct an error

• rework a case released either individually or in a work unit

(2) To assign a case the TE must:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Case from the Control menu.

4. Select Assign from the drop-down menu. The Assign Case window displays, with the cursor in the SSN field.

5. Enter the SSN of the case to be assigned.

6. Press <F4> to commit. A message displays indicating the records have been committed. Acknowledge the message.

7. Press <F8> to exit.

(1) The Release Case option is used to release a case from an individual's suspense.

(2) To release a case the TE must:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Case from the Control menu.

4. Select Release from the drop-down menu. The Release Case window displays, with the cursor in the SSN field.

5. Enter the SSN of the case to be released.

The system checks to verify certain conditions:
The case has not been completed with a PC
There are New Transactions on tax account screen,
There is new Payer Agent information, or
There is New Correspondence

Note: If the system identifies a discrepancy, the Error window overlays the Release Case window (an asterisk (*) displays in the error condition column). The case can not be released until all error conditions are resolved. See Exhibit 1.4.19-4, Error Condition-Cause-Corrective Action Chart, for a complete list of error conditions and the action required to correct each one.

6. If the case being released belongs to a batch assigned to the unit it should be returned to the batch in CSN order. If the batch displayed is a Unit Suspense batch type, the work unit and sequence number is blank. After releasing a case in unit suspense, place the case in the designated area for clerical retrieval.

7. If there are no errors on the case, or when all error conditions have been corrected, press <F4> to commit. A message displays indicating the records have been committed. Acknowledge the message.

8. Press <F8> to exit.

(1) It may be necessary to transfer a case to the unit suspense batch, such as while waiting for assistance on the case or when another user needs to work a case. The manager may also need to transfer cases to other users.

(2) To transfer a case the TE must:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Case from the Control menu.

4. Select Transfer from the drop-down menu.

5. Select Transfer from the pull right menu. The Transfer Case window displays, with the cursor in the SSN field.

6. Enter the SSN of case that needs to be transferred.

7. Enter the SEID to which the case is to be transferred.

8. Press <F4> to commit. A message displays indicating the records have been committed. Acknowledge the message.

9. Press <F8> to exit.

(1) Based on the assigned profile the Update Transfers option may or may not be available. When using the Update Transfers function, the case must be in transfer status (for example, the case has been transferred but not accepted by the new user).

(2) To update a case transfer:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Case from the Control menu.

4. Select Transfer from the drop-down menu.

5. Select Update from the pull right menu. The Update Transfers window displays with the cursor in the SSN TO UPDATE field.

6. Enter the SSN of the case to be updated. The cursor moves to the NEW UID field.

7. Enter the new SEID.

8. Press <F4> to commit. A message displays indicating the records have been committed. Acknowledge the message.

9. Press <F8> to exit.

Note: When in the Update Transfers window, multiple SSNs can be updated without exiting the screen by repeating steps 5 and 6 above.

(1) In certain situations it may be necessary to request an individual case to work. The request case option generates a charge-out which the clerical function uses to pull, transfer, and route the case to the requester.

(2) To request a case:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Case from the Control menu.

4. Select reQuest case from the drop-down menu.

5. Enter the SSN. The Request Case window displays with a "W" in the REQUEST CD field, press <Enter>.

Note: The system displays a message if the case is not in a Suspense Batch.

6. A "Y" displays in the TELEPHONE field.

   Caution: Verify the "Y" is only in the telephone field and NOT in the PRP/CNGR field unless applicable.

7. Press <F4> to commit. A message displays indicating the records have been committed. Acknowledge the message.

8. Press <F8> to exit.

(1) A case transferred to a user must be accepted before it can be worked. Before accepting a case transfer, the paper case should be in the user's possession.

(2) To accept a case transfer the TE must:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Case from the Control menu.

4. Select Transfer from the drop-down menu.

5. Select Accept from the pull right menu. The Accept Transfers window displays showing individual cases transferred to your SEID. The cursor is in the ACCEPT field.

Note: The Accept Transfers window is the same for accepting work units and individual cases.

6. Enter "Y" in the ACCEPT column for each case being accepted.

7. After entering "Y" for all the cases you choose to accept, press <F4> to commit.

8. Press <F8> to exit.

(1) Each user can be given a profile, which allows them to view any case on the system. For any year available on the AUR system, a user can view cases (Universal View Case (UVC)) in any of the seven AUR sites. The view case function is necessary for users who answer taxpayer telephone inquiries and for Notice reviewers.

• The status bar on the Case Analysis screen displays the site where the case is located. The status bar indicates the user is in View Case.

• If TE is unable to view a case using UVC, see IRM 1.4.19.11.8.1.1, Adding/Reactivating Users.

(2) When a case is accessed as a View Only Case, only the following changes will be saved on the case:

1. Telephone number and contact hours on the Tax Account screen.

2. Case notes on the Case Note screen.

3. IR notes on the IR Note screen.

4. All update fields on the Taxpayer Information window.

5. Action required box.

6. Update Address window.

(3) To view a case:

1. Select the tax year from the AUR Year menu.

2. Select reView from the AUR main menu.

3. Select View case from the drop-down menu. The History/View/Request Case window displays with the cursor in the ENTER SSN field.

4. Enter the SSN of the case to be viewed.

5. Enter a "Y" in the Phone Contact box if applicable. When a "Y" is entered the Disclosure Verification Screen appears, see IRM 4.19.3.22.2.2.1, Disclosure Verification Screen, for additional information. If a "Y" is not entered or the Disclosure Verification Screen is completed, the case to be viewed displays.

6. Press <F8> to exit.

(1) Based on the assigned profile, the SEID update option may or may not be available. The Case SEID Update option is used to reassign a single case to another user. This option is used when an employee is not available to work a case assigned to them or to transfer it to another user.

(2) To reassign a case:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Case from the Control menu.

4. Select Uid update from the drop-down menu.

5. Select Case UID from the pull right menu. The Update Case UID window displays with the cursor in the SSN field.

6. Enter the SSN of the case being reassigned. The cursor moves to the NEW UID field.

7. Enter the SEID of the TE to work the case.

8. Press <F4> to commit. A message displays indicating the records have been committed. Acknowledge the message.

9. Press <F8> to exit.

(1) When it is determined cases have too many errors after a review, the Restore Work Unit option can be used to refresh the data to near original data (before the TE made entries). Return value fields where changes to the original Return Transaction File (RTF) data were made cannot be restored. Caution TEs to recheck these entries for validity. The case must be reworked and the appropriate PC, other than RF, assigned. This option can only be used in the screening phase of Underreporter prior to the batch being updated to "RB" status. The AUR Coordinator and managers have access to restore options.

(2) To restore a work unit:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Work unit from the Control menu.

4. Select reStore from the drop-down menu. The Restore Work Unit window displays.

5. Enter the batch number and work unit number to be restored.

6. Press <F4> to commit. Cases cannot be accessed during the restore process. A message displays indicating all cases in the work unit have been restored.

7. Press <F8> to exit.

(1) JOC sends the schedule to each Telephone Systems Analyst (TSA) one week in advance. The TSA or the designated back up provides each unit manager with the hours needed to ensure the scheduled telephone time for assistors meets the call demand expected for each day. Telephone coverage is usually scheduled for each half hour of the day. The following information should be considered when scheduling the hours for your team.

• Pre-scheduled leave requests

• Subsequent leave requests

• Leave exchanges

• Training schedules

• Team meeting schedules

• Special "time off phone" requests

• TODs of phone assistors, including break/lunch schedules

(2) Consider scheduling assistors in a half-day rotation. In this case, one group would cover the first part of the shift and another group the second part of the shift.

(3) No matter what method you use to schedule the call demand, adjustments need to be made during the day. The TSA or back-up notifies the managers if the hours need to be adjusted.

(1) The phone schedule should be finalized prior to the period it covers. Managers should ensure the information given to the TSA is current. When short notice emergencies arise the TSA must be notified immediately.

(2) Ensure any upcoming events have been given to the TSA or back up as soon as possible prior to the scheduling period. These items include:

1. Pre-scheduled leave requests

2. New leave requests

3. Training schedules

4. Team meeting schedules

5. Town Hall and Focus group meetings

6. Special "time off phone" requests

7. Employee rewards of time off the phones

8. Detailed employees

9. Employees who have resigned, retired or been reassigned

10. Employees who are not available for the phones due to special project work

11. Changes in TOD's of assistors

(3) In addition to the items listed in (1) above the TSA or designated back up should consider break/lunch schedules when scheduling the phone assignments.

(1) Many events impact the phone schedules. Managers must consistently watch for and react to these events.

(2) Requests for subsequent leave are handled according to any local agreement in your campus.

(3) Requests for emergency leave are allowed as any other emergency leave.

(4) When an assistor is not available for scheduled phone duty and a replacement is needed:

1. If time allows, have the assistor find a replacement for their scheduled phone time, and report back with the name of the replacement.

2. If there is not enough time for the assistor to find a replacement, assign an assistor to cover the absent employee’s schedule.

(5) If a team is unable to meet adherence, immediately send an email to other teams requesting assistance prior to notifying the TSA. If unable to get assistance, notify the TSA of the reason for not meeting adherence and when the team is expected to return to schedule as published.

(6) If emergency training is necessary, coordinate with another phone unit to exchange phone time or divide the team to have only those scheduled for phones attend a duplicate training at another time.

(7) Team meetings should be coordinated with the TSA so another phone unit can be scheduled to cover the phones.

(8) When Town Hall meetings are scheduled:

1. The TSA notifies JOC in advance so the calls can be routed elsewhere.

2. Have all assistors log off the UCCE Phones and attend the meeting.

(1) In order to receive a manager call, ensure you are signed onto the Cisco Finesse Supervisor desktop software. For log in information, See the Cisco Finesse Supervisor Desktop User Guide.

(2) When you are prepared to speak with the taxpayer, take the referred call:

1. Verify from the phone assistor disclosure was covered. If disclosure was not addressed, it’s the manager’s responsibility to cover disclosure procedures.

2. Obtain the SSN and the tax year from the assistor and ensure the assistor is no longer viewing the case.

3. Select the tax year from the AUR Year menu.

4. Select reView from the AUR main menu.

5. Select View case from the drop-down menu. The History/View/Request window displays with the cursor in the ENTER SSN field.

   Caution: Do not click on the PHONE CONTACT field, when the assistor has already taken this action.

6. Connect with the taxpayer and provide your name (for example, “Manager LAST name” or Mr, Mrs, Miss, Ms LAST name), unique badge identification number and ask "How may I help you?".

   Caution: DO NOT provide your first and last name when identifying yourself, use one of the examples shown above.

(3) While talking with taxpayers, you represent the IRS and must always conduct yourself in a professional manner. There is no excuse for treating anyone rudely. Be courteous, control the direction of the conversation and give the taxpayer accurate and complete assistance.

1. Maintain a pleasant, friendly tone of voice.

2. Speak clearly, using words the taxpayer can understand.

3. Avoid using IRS jargon and acronyms.

4. Handle taxpayer’s negative reactions with patience.

5. Treat the taxpayer as a unique individual deserving respect.

6. Put yourself in the taxpayer’s place. If you received a notice and called for assistance, you would want to be treated with respect and given accurate, complete information to resolve the problem.

(4) Callbacks are used when you prefer to return the call at a later time, enabling you to research the account before talking to the taxpayer. If you prefer to return the taxpayer's call, obtain the taxpayer's name, SSN, phone number and the best time to return the call. For more information on making an outgoing call, see the Cisco Finesse Supervisor Desktop User Guide.

(5) Double jacking enables the manager to take the call along side the assistor. Using this procedure might provide some insight on how this type of call could be handled by the assistor in the future.

(1) When a call is transferred to the manager, the taxpayer is already distressed. Be prepared to take the appropriate action to deal with their needs. An important goal in dealing with a distressed taxpayer is to keep potentially disruptive emotions out of the conversation. Start with controlling your own reactions and emotions.

(2) There are three steps to lessen a taxpayer's anger:

1. Listen.

2. Empathize.

3. Assure.

(1) When a phone assistor clicks on the "Emergency" button, the manager will be notified. The call will automatically become a conference call to include the phone assistor, caller, and the Emergency Call Recording line.

(2) The following instructions should be used when receiving a bomb or other threatening call:

1. The assistor gets the manager's attention. Managers should be available to walk the assistor through the procedures.

2. The assistor needs to be as calm as possible, following the instructions below and asking the questions as shown on Form 9166, Bomb Threat Data Collection.

3. Keep the caller on the line as long as possible. Ask them to repeat the message. Ask the questions listed on Form 9166.

4. Complete the Form 9166. Retain a copy for your records and forward a copy to Treasury Inspector General for Tax Administration (TIGTA).

5. If the caller does not indicate the location or time of possible detonation, ask them for this information. Since calls are routed between different sites, it is extremely important to try to ascertain the caller's physical location and which IRS facility (city, state, specific building/floor/function) is being threatened.

6. Inform the caller the building is occupied and detonation of a bomb could result in the death or serious injury to many innocent people.

7. Listen closely to the voice (male or female), voice quality (calm, excited), accents, and speech impediments.

8. Pay particular attention to background noises such as motors running, music playing, and any other noise which might give a clue to the caller's location.

9. DO NOT hang-up after the caller is off the line. This assists in tracing the call.

(3) Immediately report a bomb threat to your nearest TIGTA office. If the bomb threat concerns another IRS building, the TIGTA agent(s) contact the TIGTA office having jurisdiction over the threatened IRS building. Enter the telephone numbers for contacting your TIGTA Office below:

• During Work Hours: ____________________

• After Hours: ___________________________

(1) If a taxpayer makes a suicide threat over the telephone, the assistor should:

1. Press the Emergency button located in the Finesse Agent Desktop software.

2. Stay calm.

3. Not hang up or ignore the caller.

4. Use good judgment in keeping the caller on the line.

5. Immediately get a manager or the acting manager to take the call - without transferring or putting the caller on hold.

(2) The manager/acting manager:

1. Takes responsibility for the telephone call.

2. Asks the caller for the location (including phone number) from which they are calling.

3. If the caller complies, document the caller's address/location.

4. Use all means available at your site, including the telephone or internet access to gather the necessary information to contact the required local law enforcement or government suicide prevention authority.

   Note: Campus directions vary, ensure all managers have the appropriate instruction inserted here. All sites should cover this information with local management to ensure during a live call of this type, it is not the first time the manager has reviewed these instructions.

Note: If either the assistor and/or manager is teleworking, see IRM 21.1.3.12.1, Suicide Threat Procedures in a Telework Environment, for more information.

5. Report the threat and the caller's location to the local authorities. When we obtain a telephone number or location from the caller, we can relay this information to the local authorities.

   Note: If the caller provides their location, this information can be given to local authorities. This is not a disclosure of return/account information. See IRM 11.3.34.2, Procedures for Release of Information Regarding a Nontax Crime, and IRM 11.3.34.3, Expedited Procedures in Emergency Situations, for more information.

6. When reporting a suicide threat to local law enforcement authorities, state only that the threat was made during a contact involving "official business".

7. Before ending the call, try to resolve the tax problem and calm the caller.

8. Contact your local Disclosure Manager as soon as possible and inform them of the threat and of any information disclosed to the law enforcement or suicide prevention authority. See IRM 11.3.34.2, Procedures for Release of Information Regarding a Nontax Crime, and IRM 11.3.34.3, Expedited Procedures in Emergency Situations, for more information.

9. If the caller refuses to give their location, a manager/lead or TE (provided a local Disclosure delegation order granting authorization is in effect) can use IRS systems to obtain the name and address of the caller, in order to give the information to federal or state law enforcement agencies, in situations involving life and health of an individual. This is considered an authorized IRC Section 6103(i)(3)(B) disclosure. See IRM 11.3.28.8, Use of Returns and Return Information in Administrative and Judicial Proceedings, and IRM 21.1.3.12, Suicide Threats, for further information.

(3) Calls involving threats of suicide require all of the following actions be taken:

• Contact your local Disclosure Office. Disclosure will guide you through the required accounting for the disclosure.

• Contact the local TIGTA office following established local procedures.

• Contact Employee Protection using Form 13090, Caution Indicator Referral Report, via fax, mail or a secured e-mail message. For additional information regarding Caution Upon Contact designation and referrals see IRM 25.4.2, Caution Upon Contact Taxpayer.

(1) Complimentary calls should be routed to a manager. Records of complimentary calls should be included in the employee’s annual appraisal under the appropriate critical element. Be sure to thank anyone who compliments the IRS.

(2) Taxpayer complaints about unresolved tax account issues should be resolved if possible. If unable to resolve and the issue meets Taxpayer Advocate Service (TAS) criteria, transfer to TAS. See IRM 21.1.3.18, Taxpayer Advocate Service (TAS) Guidelines.

(3) Taxpayer complaints about individual (IRS) employees are captured under the Section 1203 process. Managers consult with Workforce Relations and TIGTA to investigate the issue. See IRM 21.1.3.16, Taxpayer Complaints/Compliments About IRS Service.

(1) The ETD AHT Team Agent Application Report shows summary call activity for all assistors signed on to the system during the specified time period. The report lists assistors by applications and displays the following statistics for each group:

1. UCCE Extension number - the UCCE extension number of each user. Users are listed under the Application they took calls in. An agent will be listed multiple times if they took calls in different applications.

2. Calls - number of calls handled by each agent in a specific application.

3. Total Talk Time - the total amount of time spent talking in HH:MM:SS in a specific application.

4. Talk Time percent - the percentage of total time an agent spent talking in a specific application.

5. Total Hold Time - the total amount of time spent in hold in HH:MM:SS in a specific application.

6. Hold Time percent - the percentage of total time an agent spent on hold in a specific application.

7. Total Wrap Time - the total amount of time spent in wrap in HH:MM:SS in a specific application.

8. Wrap Time percent - the percentage of total time an agent spent in wrap in a specific application.

9. Total Handle Time - the total amount of time and agent spent in talk + hold + wrap in HH:MM:SS in a specific application.

10. AHT in Secs - the average handle time in seconds in a specific application. Average handle time is calculated by taking the total handle time and dividing by the number of calls.

11. AHT in HMS - the average handle time in HH:MM:SS in a specific application.

12. Available Duration - the total amount of time spent in Available waiting for a call to come in HH:MM:SS. Available time is allocated to the last application an agent answered.

13. Phone Ready Duration - Total time an agent was in a work ready state in a specific application. Work ready states are talking, hold, wrap, and available.

(1) AUR telephone managers are required to adhere to the schedule forwarded by the TSA or designated person, on a daily basis. All changes to the schedule must be reported daily on the Availability/Shortage Log within 1 hour of the start of the manager's tour of duty. The report is formatted in half-hour increments, is a useful tool to schedule phone staffing and can be used to:

1. Determine staffing on phones and to create a balance of the staff working the paper cases.

2. Schedule coverage for breaks, lunch and unit meetings.

(2) The following items must be reported on the Daily Availability/Shortage Log:

1. Shortages on phones for Spanish and Practitioner Priority Services (PPS) lines, if applicable.

2. Changes to breaks, lunch, team meetings, read time, other meetings, training and special projects.

3. When assistors are pulled off the phones for any reason.

(1) The Work Planning and Control Report (WP&C), tracks hours and call volumes.

(2) Phone assistors record the time spent answering phone calls on a daily basis using ATTS.

(3) Using the Agent Reporting Summary Call report, the volume is entered into the BBTS system every Monday for the previous week.

(1) When the UCCE phones go down take one or more of the following actions:

1. Follow campus directions to notify the TSA the UCCE phones are down.

2. Direct assistors to complete case actions while monitoring for the phones to come back up.

3. Direct assistors to review pertinent sections of the IRM.

4. Direct assistors to work on projects they may be involved in.

5. Direct assistors to work paper cases.

(2) In the event of power outages:

1. If the UCCE phones are still working, direct assistors to use Form 4442, Inquiry Referral, (or similar documentation) to take a message and return the call later if they are unable to answer a general question.

2. If the UCCE phones are down, see (1) above.

(3) If AUR is unavailable:

1. Direct assistors to use IDRS to answer as many calls as possible.

2. If the assistor is unable to answer without the use of AUR, direct assistors to use Form 4442 (or similar documentation) and return the call later.

(4) If IDRS is unavailable:

1. Direct assistors to use AUR to answer as many calls as possible.

2. When the assistor is unable to answer without the use of IDRS, direct them to use Form 4442 (or similar documentation) and return the call later.

(5) In the event of Fire drills and other building evacuations:

1. Instruct assistors to explain there is an emergency in the building. If the assistor already has a number, they should offer to return the call as soon as possible and then hang up. If the assistor does not have a number, they should request the caller try again later or another day.

2. If necessary, release the call for the assistor and escort them out of the building. Ensuring the assistor treats the situation as a true emergency reinforces their behavior if a true emergency ever arises.

3. When the emergency is over, adjust your phone schedule to allow for returning calls to those you cut short prior to the emergency. This may include doubling the number of assistors in order to allow for the outgoing calls. You may also ask assistors to return calls when not assigned to phone coverage.

   Reminder: This decreases the amount of work accomplished towards your paper goals.

(6) When equipment malfunctions or is broken:

1. Follow campus directions to determine which part of the equipment is broken or malfunctioning.

2. Contact the TSA for assistance.

(1) Cases returned from a reviewer and identified as having errors, may be reviewed by the manager.

(2) If the error is not appropriate, return the case to the review examiner for reconsideration following campus directions.

(3) If the error is valid, return the case to the original TE for correction.

(1) Reports and listings are accessible for viewing or printing.

(2) To access and view a report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu. When the reports menu displays, each type of report or listing available is shown as an option.

4. Select the report or listing to view/print. The report/listing opens in a Microsoft Edge window or in a Business Object Enterprise (BOE) window.

Note: BOE reports can also be exported to Excel, PDF, HTML, Text and CVS Archive files by using the BOE “Export” button in the BOE menu.

(3) If the report opens in a Microsoft Edge window, you can print the report/listing by taking the following actions:

1. Select ellipsis options.

2. Select Print from the drop-down menu.

3. To exit the report, use the "X" in the top right-hand corner of the report.

4. Press <F8> to close the Control Menu.

(4) If the report opens in a BOE window, you can print the report/listing by taking the following actions:

1. Click on the ellipsis under File. Select the print option. Click print. The report/listing downloads to PDF for printing.

2. Click on Open file. The report/listing opens in PDF.

3. Select File from the menu or click on the printer icon.

4. If the File option is selected, select Print from the drop-down menu.

5. To exit the report, select File then Close from the menu options at the top of the report or use the "X" in the top right-hand corner of the report.

Note: If a print of the entire report is not needed, press the <print scrn> (print screen) key to access Snag It to capture the portion of the report shown on the screen.

(1) Batch Inventory Reports list batches by status in batch number order. These reports are generated on demand and can be viewed or printed by the AUR Coordinator, managers or lead TEs.

(2) This report option contains a menu, which allows the user to select nine data options.

1. Association Batch - displays screening batches in AB status.

2. Batch Type - displays a specified batch type.

3. Complete - displays all batches, their status, days in status, volume, location, and age. The batches display in numerical order for each status.

Note: Use the Complete Batch Report to determine the overall batch processing within your site and to identify any work flow issues, (for example, are batches being disassembled timely, are batches aging without actions). This report has been designated as one of the "Most Important".

4. CP 2000 - displays all CP 2000 batches, their status, days in status, volume, location, and age. The batches display in numerical order for each status.

5. CP 2501 - displays all CP 2501 batches, their status, days in status, volume, location, and age. The batches display in numerical order for each status.

6. Recon - displays all BT 81, their status, days in status, volume, location, and age. The batches display in numerical order for each status.

7. Screening Batch - displays all screening batches, their status, days in status, volume, and location. The batches display in numerical order for each status.

   Note: System built Screening Batches containing only virtual cases are identified as a Virtual Batch (V) on the reports.

8. Statutory - displays all Stat Notice batches, their status, days in status, volume, location, and age. The batches display in numerical order for each status.

9. Unit Suspense - displays the total number of Recon cases assigned to unit suspense batches, the oldest IRS received date and age from the IRS received date. Use this report to determine if the site has excess reconsideration inventory in the unit suspense and to identify pockets of old work.

   Note: Managers should monitor this report on a weekly basis. This report has been designated as one of the "Most Important".

(3) Each data option may be detailed by choosing one or all of the Batch Status Codes or Location Numbers within the selected data option. The Status categories are further broken down by:

• Batch Number

• Days in Status

• Volume

• Location

• Batch/IRS Received Date

• Age from IRS Received Date

• Volume over 30 Days by Saturday

• AB Status Date

• Age from AB Date

(4) The Batch Inventory Report also provides a summary page. This page displays:

• Batch Status

• Batch Volume

• Case Volume (number of cases assigned to batches)

• Oldest IRS Received Date

• Age (number of days from IRS Received Date)

(5) To view or print the Batch Inventory Report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select Batch from the drop-down menu.

5. Select batch inventorY from the pull right menu. A pull right menu displays with report options.

6. Select one of the available options from the pull right menu. The applicable window displays.

Note: The COMPLETE option includes all of the other categories except for Unit Suspense.

7. If the Batch type option is selected, enter a two-digit batch type (e.g., 29 for Priority Screening, 36 for Screening Unit Suspense).

8. Default entries appear in the STATUS, LOCATION, SUMMARY ONLY and SORT ORDER fields. To change a default entry, place the cursor in the field, press <DELETE> or <F5> and enter the correct values for each field.

9. STATUS - enter the current status of the batch being requested (e.g., AU = Assigned Unit, BF = Batch Finished).

10. LOCATION - enter a three-digit location (unit) number or ALL for all locations.

11. SUMMARY ONLY - enter either "N" for Detail, which generates a report with batch number, days in status, volume, case volume, location, batch IRS received date, age from IRS received date, and the summary or "Y" for Summary, which generates a report with status, batch volume, case volume, oldest IRS received date and age.

12. SORT ORDER - enter default entry "S" for sequence order. Click to view report.

    Note: Batches containing multiple received dates do not display in date order.

(6) The Status categories are displayed as follows:

• Batch Number

• Days in Status

• Volume

• Location

• Batch/IRS Received Date

• Age from IRS Received Date

• Volume over 30 Days by Saturday

• AB Status Date

• Age from AB Date

(7) This report is used to monitor the volume of work available and is continuously updated by the system.

(1) Batch Listings display all of the cases in a designated batch arranged in a selected sequence order.

(2) As a rule, these listings are not system generated and DO NOT give a comprehensive picture of the total inventory. The header information for all batch listings includes:

• Batch Number

• Batch Status

• Batch Date and

• Batch Location

(3) The last page of Batch Listings is a summary page which contains total volumes for each data column. Batch listings can be generated for any batch in the system and can be viewed/printed by the user. Batch listings include the following:

• PC - Sequence Number - SSN

• Sequence Number - SSN - PC

• Sequence Number - SSN

(4) To access batch listings:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select Batch from the drop-down menu.

5. Select Batch listings from the pull right menu.

6. Select one of the available options from the pull right menu. The listing options display in the order stated in (3) above.

7. Select one of the available options from the pull right menu (Complete or Summary) for the Sequence Number - SSN - PC Listing and the PC - Sequence Number - SSN Listing. The Batch Listings window displays with the cursor in the ENTER BATCH NUMBER field.

8. Enter the batch number. The selected Batch Listing opens in a Microsoft Edge window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(5) These listings can also be accessed by taking the following actions:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Batch from the Control menu.

4. Select Status/location from the drop-down menu.

5. Select Status/location from the pull right menu. The Update Batch Status window displays with the cursor in the BATCH field.

6. Select Reports.

7. Select Batch listings from the drop-down menu.

8. Select one of the available options from the pull right menu. The listing options display in the order stated in (3) above.

9. Select one of the available options from the pull right menu (Complete or Summary) for the Sequence Number - SSN - PC Listing and the PC - Sequence Number - SSN Listing. The Batch Listings window displays with the cursor in the ENTER BATCH NUMBER field.

10. Enter batch number. The selected Batch Listing opens in a Microsoft Edge window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(6) Batch listings are generally used as:

• Clerical transmittal documents, for each batch in "AB" status

• Records of batch contents to verify cases within the batch

• Records of batch contents to locate cases within the batch

(1) The Batch Released Report displays a list of each batch type updated to Batch Finished (BF) status from all locations for a specified period of time. The listing displays a summary by location and a grand total summary of all locations.

(2) This report can be accessed by taking the following actions:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select Batch from the drop-down menu.

5. Select batch "R"eleased from the pull right menu. The Batch Released window displays with the cursor in the ENTER BEGINNING DATE field.

6. Enter the beginning and ending dates in MM/DD/YYYY format. The Batch Released Volume Report opens in a BOE Window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) Use the Batch Released Report to monitor the inventory worked by location and to determine how much work is being completed by the units. This report is used to determine productivity issues.

(4) This report has been designated as one of the "Most Important".

(5) This report is generated on demand and can be viewed or printed by the AUR Coordinator and technical managers.

(1) The Address Update Report provides a listing of cases with a new address since the case was batched into Aged CP 2000 Stat Prep BT 59. When BT 59 is updated to RB status, the system searches for receipt of a new address and identifies those cases.

(2) The report must be printed before the system allows the batch to be updated to "RB" status. This report can be generated in CSN or SSN order.

(3) This report displays three columns of:

• Sequence Number

• SSN

  Note: A Virtual Indicator (V) appears to the right of the SSN if it is a virtual case.

• Previous CSN

(4) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select address uPdate from the pull right menu. The Address Update Rpt window displays with the cursor in the ENTER BATCH NUMBER field.

6. Enter the batch number. The cursor moves to the ENTER SORT ORDER field.

7. Enter "S" for SSN or "E" for sequence number. The Address Update Report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(5) Use this report each week to pull the cases with updated addresses and build them to Remail CP 2000/Recomp BT 38.

(6) This report is generated on demand and can be viewed or printed by the AUR Coordinator and clerical managers.

(1) Aging reports identify cases having met a specified number of days, either systemically set or input by the AUR Coordinator, and are considered aged.

(2) The report data can be sorted and displayed by one of the following pull right menu options:

• Auto purge

• Complete case

• Disassem batch

• Part agreed

• stat Not gen

• Susp aged batch

(3) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Then select Aging from the pull right menu.

6. Select one of the available options from the pull right menu. The listing options display in the order stated in (1) above. The selected Aging Report opens in a Microsoft Edge window as a PDF file down-load or in the BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) These reports are updated weekly and can be printed or viewed by the AUR Coordinator and clerical managers.

(1) This report displays aged cases in batches having been through the disassembly process (DC status). Cases from batches in "DC" status display on the next week's report.

(2) The Disassembled/Age Batch Report displays two series of the following:

• Virtual Indicator (V)

• SSN

• Process Code

• Batch

• Batch Status Date

(3) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select Aging from the pull right menu.

6. Select Disassem batch from the pull right menu. The Disassembled Age Batch Report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) Use this report on a weekly basis to monitor disassembled batches and SSNs (cases) not built to the appropriate batch.

(5) If the user is unable to locate the case to build, make a site decision to either:

• Continue processing without the physical case file or

• Assign the SSN to Lost Case BT 98 and closely monitor for subsequent actions.

(6) This report has been designated one of the "Most Important".

(7) The Disassembled/Age Batch Report is generated weekly by the system and can be viewed or printed by the AUR Coordinator and clerical managers.

(1) The Completed Case Report identifies cases in Missing Data Suspense BT 32 when the missing data has been received.

(2) The Completed Case Report displays SSNs followed by the Virtual Indicator (V) if applicable, in four columns. Cases are filed in the Missing Data Suspense in SSN order.

(3) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical form the drop-down menu.

5. Select Aging from the pull right menu.

6. Select Complete case from the pull right menu. The Completed Case Report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) This report is used each week to pull the cases from the suspense file and build to Completed Cases/Screening BT 31.

(5) This report is system generated weekly and can be viewed or printed by the AUR Coordinator and clerical managers.

(1) This report indicates which suspense batches have met the appropriate suspense timeframes. The system has checked for the required conditions (for example, foreign addresses, new transactions, and new addresses) before updating each case with a code indicating the batch number for the cases next batch assignment.

(2) The Suspense Aged Batch Report displays the following in two series:

• Suspense Batch

• Notice Date of the Suspense Batch

• Count

(3) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select Aging from the pull right menu.

6. Select Susp aged batch from the pull right menu. The Suspense Aged Batch Report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) Use this report on a weekly basis to monitor suspense batches, ensuring all cases meeting the appropriate suspense timeframes continue through AUR processing. Each week, clerical builds the cases present in the suspense batches listed on the report.

(5) The report is system generated weekly and can be viewed or printed by the AUR Coordinator and clerical managers.

(1) This report displays Partial Agreed Batches (BT 67 and 87) in "AB" batch status for one or more processing cycles.

(2) The Partially Agreed Aging Report displays the Batch Number and Status Date, the date the batch status was updated.

(3) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select Aging from the pull right menu.

6. Select Part agreed from the pull right menu. The Partially Agreed Aging Report opens in a Microsoft Edge window as a text document file.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) Use this report each week to determine which Partial Agreed BT 67 and 87 batches require updating to "RB" batch status, to ensure timely actions and minimal cycle time.

(5) This report is generated on demand and can be viewed or printed by the AUR Coordinator and clerical managers.

(1) This report provides a list of cases from the prior week's Statutory Notice mailout not receiving a Certified Mail Number, indicating the Statutory Notice of Deficiency was not generated and mailed. The AUR system receives this data from Correspondence Production Services (CPS) within two weeks of the Stat notice date.

(2) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR Main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select Aging from the pull right menu.

6. Select stat Not gen from the pull-right menu. The Stat Not Generated Report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) The Stat Not Generated Report displays:

• CSN

• Virtual Indicator

• SSN

• SCRS Due Date

• Total number of cases

(4) This report is used to identify and transfer cases where a Stat Notice was not generated, to the AUR Coordinator or designated SEID.

(5) This report is generated weekly by the system and can be viewed or printed for the prior week's Stat Notices.

(1) This listing identifies cases containing conditions (fallouts) requiring TE review.

(2) This listing displays the following information:

• Notice Date

• Suspense Sequence Number

• Virtual Indicator

• SSN

• Target Batch

• Fallout Condition

• Restricted Case Code

(3) To access this listing:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select Aging from the pull right menu.

6. Select Auto purge from the pull right menu.

7. Select Auto purge pull list from the pull right menu. The Auto Purge Pull List window displays with the cursor in the ENTER BATCH NUMBER field.

8. Enter the batch number. The Auto Purge Pull List opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) Use this listing each week to pull and build cases containing conditions (fallouts) requiring TE review.

(5) This list is generated on demand and can be viewed or printed.

(1) This listing identifies cases remaining in the 40, 50, 55, 60, 70 Suspense batches.

(2) To access this listing:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select Aging from the pull right menu.

6. Select Auto purge from the pull right menu.

7. Select aUto purge batch from the pull right menu. The Auto Purge Batch Report window displays.

8. Enter suspense batch number. The Auto Purge Batch Listing opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) This list is generated weekly and can be viewed or printed.

(1) This listing identities batch types 38, 49, 59, and 79 that were systemically built and ready to be updated to "RB" status.

(2) To access this listing:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select Aging from the pull-right menu.

6. Select Auto purge from the pull-right menu.

7. Select Rb batches from the pull-right menu. The RB Auto Purge Batches Report displays in a Microsoft Edge window as a text document file.

(3) This report is generated weekly and can be printed or viewed.

(1) The Auto Assessment Report provides a listing of cases in sequence number order, which have been automatically assessed in other than a Fully Agreed Response batch.

(2) This report displays the following data:

• Process Code

• New Files Sequence Number

• Virtual Indicator (V)

• SSN

• SOURCE DOC (An asterisk (*) displays in SOURCE DOC field when there are no attachments to associate with the CF 5147. An N displays in the SOURCE DOC field when there are no attachments for Files to associates.)

Note: The SOURCE DOC field may display "N,"R, Y or be blank. No clerical action is required.

(3) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select auto assess from the pull right menu. The Auto Assessment window displays.

6. Enter the batch number. The Auto Assessment Report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) The Auto Assessment Report is used by clerical to ensure cases are in the correct adjustment sequence order for shipment to files. This report should be run after a Disagreed Response batch is completed and updated to "RB" status.

(5) This report is generated after the batch is verified and MUST be printed prior to updating the batch status to RB. The report may be printed or viewed by the Clerical Managers. Clerical Leads, and the Clerks.

(1) The Check Date Listing displays the batch type, notice letter date, suspense batch, and SSN.

(2) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select check dtList from the pull right menu. The Check Date Listing window displays in the cursor in the ENTER BATCH TYPE field.

6. Enter the Batch Type in the BATCH TYPE field.

7. Enter the Notice Date in the NOTICE DATE field. The Check Date Listing opens in a BOE window.

   Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listing, for information on how to print reports and listings.

(3) This report is generated on demand and can be viewed and printed by the AUR Coordinator or Clerical Managers.

(1) Closed research reports provide information on cases with no return transaction information or where the tax return cannot be obtained from the Federal Record Centers.

(2) The Closed research reports drop-down menu option has a pull right menu. Select one of the following closed research reports:

• Closed Missing Data Case Report

• Unavailable Return Report

(3) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select closed researcH from the pull right menu.

6. Select one of the available options from the pull right menu. The listing options display in the order stated in (2) above. The selected Closed Research Reports opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) Use this report weekly to identify cases that are/can be closed.

(5) These reports are generated weekly and can be printed or viewed by the AUR Coordinator and clerical managers.

(1) This listing is used to monitor cases, impacted by a declared disaster, within a batch.

(2) This listing displays the following information:

• Batch Number

• Batch Sequence Number

• Work Unit

• Sequence Number

• SSN

• Expiration Date

• Virtual Case

• Zip Type

• Fema Num

(3) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select disaster csn/ssn from the pull right menu. The Disaster CSN/SSN window displays with the cursor in the FEMA NUMBER field.

6. Enter the FEMA or batch number. The Disaster CSN/SSN Listing opens in a BOE window.

   Note: Additional entries can be made such as State Code, Disaster Type, Zip code range, and Expire date range. See IRM 1.4.19.12.3.7, Disaster Case Processing, for additional information.

   Caution: Enter as much information as you have available. If a batch number is not entered the system checks all open batches which may take several hours to generate.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) This report is generated on demand and can be viewed and printed by the AUR Coordinator.

(1) The information displayed on this report represents all cases currently assigned an IPC LC which automatically moves the cases to Lost Case Suspense BT 98. The report data can be sorted by Batch Assigned Date, CSN or SSN.

(2) The following information is displayed:

1. SSN

2. Virtual Indicator (V)

3. Previous Process Code

4. Process Code Date

5. Old Batch Number

6. Old Batch Location

7. Old CSN

8. Notice Type

9. Notice Date

10. Received Date

11. Total Volume

(3) To access the Lost Case Report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Then select lOst case from the pull right menu.

6. Select one of the available options from the pull right menu. The listing options display in the order stated in (1) above. The selected Lost Case Report opens in a Microsoft Edge window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) Monitor/use this report every week to determine if Lost Cases are being worked timely. Frequently, this batch and the cases assigned there, receive low priority. However, lost cases are a significant contributor to increased cycle time and impact overall program goals (for example, the screening phase is completed, but there are screening cases in the Lost Case Report; cases assigned to this batch for over a year and no action has been taken). If there are a lot of Lost Cases this is an indication the site is having a problem keeping track of their work and could also indicate training needs. Use this report to monitor volumes and as a research document for locating missing cases.

(5) This report has been designated as one of the "Most Important".

(6) The Lost Case Report is updated continuously and is generated on demand. It may be viewed or printed by the AUR Coordinator and clerical managers.

(1) This is a listing of cases where a letter was issued to the taxpayer, and another action was taken on the case(s) at the same time. These cases have PCs other than 3L, 3S, 6L, 6S, or 8L.

(2) The Miscellaneous Letter Listing displays the Batch, Sequence Number, Work Unit, Case Number, and SSN in five columns. The listing also displays the total volume of cases.

(3) To access this listing:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select Misc letter from the pull right menu. The Miscellaneous Letter window displays with the cursor in the ENTER BATCH NUMBER field.

6. Enter five-digit batch number. The Misc. Letter Listing opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) The list is used to pull and mail the manual letters (prepared by the TE) from the identified cases.

(5) Clerical generates and prints this listing when a disagreed response batch is updated to "RB" batch status.

(1) The New Payer Agent report provides a SSN/CSN listing of cases where potential payer agent issue(s) have been identified. This listing is used to identify cases the TEs may have to rework based on new payer agent information.

(2) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select New payer agent from the pull-right menu. The New Payer Agent window displays.

6. Enter the batch number. The New Payer Agent Report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) This report can be viewed or printed by the AUR Coordinator and Clerical managers.

(1) The New Transactions Report provides a listing, by SSN/CSN, of all cases containing a new transaction prior to the upload for printing the notice.

(2) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select nEw transactions from the pull right menu. The New Transactions window displays.

6. Enter the batch number. The New Transactions Report opens in aBOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) Use this listing each week to identify cases which need to be reviewed to clear the system identified condition (new transaction).

(4) This report is generated on demand and can be viewed or printed by the AUR Coordinator and clerical managers.

(1) Pull Listings are used to identify the location of a case once correspondence has been received.

(2) The report displays Notice Date, Previous Case, Suspense Sequence Number, Virtual Case field, Current Case, and Sequence Number . Pull Listings can be sorted and generated by Sequence Number or by Notice Date. The pull listing displays a "V" to indicate a Virtual Case.

(3) To print the pull listing:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select pull listinG from the pull right menu. The Pull Listing window displays with the cursor in the ENTER BATCH NUMBER field.

6. Enter the batch number and press <Enter>.

7. The selected Pull Listings open in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) Clerical uses this listing after received responses have been built into response batches in the system.

(5) The listing can be printed or viewed by the AUR Coordinator and clerical managers.

(1) This option allows the user to reprint Forms 4251 when the return charge-outs are not available for an individual case or cases within a batch.

(2) To access the Return Charge-out:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select return chargeout from the pull right menu. The Return Chargeout window displays.

6. Enter the SSN. The Return Chargeout opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) This option can be viewed and printed by the AUR Coordinator and managers.

(1) The Reworked Cases listing displays cases in Review BT 95 which have been reworked by the TE.

(2) The Reworked Case Listing displays three series of Sequence Number and SSN, and the Total Volume of cases in the batch.

(3) To access this listing:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select reworKed cases from the pull right menu. The Reworked Cases window displays.

6. Enter the batch number. The Reworked Cases Listing opens in a Microsoft Edge window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) The listing is used to identify the cases which must go through the Batch Disassembly Process. The cases in BT 95 not appearing on the list are refiled to the appropriate suspense batch after the batch status is updated to "RB".

(5) This listing may be printed or viewed by the AUR Coordinator and managers.

(1) The RLS Batch Status Report identifies cases worked and released through the technical unit release but have not yet been processed by clerical.

(2) The following information displays on the report:

• Batch (two-digit batch number (36, 45, 65, 75) - shown only once per page)

• SSN

• Virtual Indicator (V)

• PC

• PC Date

• SEID

• Previous Location

• Release Case Date

• UWC CSN (when one is available)

• RRC (Restricted Case Code)

(3) This report should be run on a daily basis as there are virtual cases not physically available for the clerks to build. These cases should be built from the listing daily.

(4) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select rls Batch from the pull right menu. The RLS Batch Status Report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(5) This report is used to monitor cases in RLS status to ensure timely clerical processing.

(6) Cases released through Universal Work appear on this report as XX950.

(7) This report is generated on demand and can be viewed and printed by the AUR Coordinator and managers.

(1) This report is used to identify cases in unit suspense released for clerical processing.

(2) The following information displays on the report:

• SSN

• IRS Received Date

• Response Type

• Special Handling Code

• Current Batch

• Process Code

• Virtual Case Indicator

(3) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select Scanned Images from the pull-right menu. The Scanned Images window display with the cursor in the ENTER NOTICE DATE field.

6. The date defaults in the window to the last day available (the day before the current date) or the user can input the prior date in MM/DD/YYYY format. The Scanned Images report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1 Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) This report is generated on demand and can be viewed and printed by the AUR Coordinator and managers.

(1) This report tracks the volume of undeliverables and those with better addresses by notice type.

(2) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cLerical from the drop-down menu.

5. Select undelivered notice from the pull right menu. The Undelivered Notice window displays with the cursor in the ENTER BEGINNING DATE field.

6. Enter a beginning date and ending date in MM/DD/YYYY format. The Undeliverable report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) This report is generated on demand and can be viewed or printed by the AUR Coordinator or clerical managers.

(1) The Action 61 Letter Report provides a list of batches for which the system has generated Letter 4314-C.

(2) The report displays the following:

• Batch number

• Batch status

• Batch volume

• IRS Recd Date

• Letter 4314-C Date

• Letter 4314-C volume

(3) The IRS received date displayed is the oldest received date for the letters generated. The report also displays total volumes of Letter 4314-C generated and mailed daily, weekly, with a cumulative total of letters mailed at the end of the report.

(4) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cOordinator from the drop-down menu

5. Select aCtion 61 ltr from the pull right menu. The Action 61 (4314-C) Letter Report opens in a Microsoft Edge window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(5) The report is generated when AURX075 is run and can be printed by the AUR Coordinator and managers.

(1) This report is used to identify cases that fallout from the Auto Notice Run.

(2) This report displays the following information:

• SSN

• Fallout condition

• Type

• Run date

• Subfile

• Category

• Subcategory

• Extract

• Site

(3) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu

4. Select cOordinator from the drop-down menu

5. Select aU to notice from the pull right menu. The Auto Notice Results window displays with the cursor in the ENTER BEGINNING DATE field.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

6. Enter a beginning date and ending date in MM/DD/YYYY format. The Auto Notice Results report opens in a BOE report.

(1) The Batch IRS Received Date Report lists SSNs, older than a specified age, in a specific batch. The cases are listed in sequence number order with SSN.

(2) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cOordinator from the drop-down menu.

5. Select batch irs rcVd from the pull right menu. The Batch IRS Rcvd window displays with the cursor in the ENTER BATCH NUMBER field.

6. Enter the batch number and press <Enter>. The cursor moves to the ENTER NUMBER OF DAYS field.

7. Enter the number of days and press <Enter>. The Batch IRS Received Date Report opens in a Microsoft Edge window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) Use this report to monitor the age of cases within a batch.

(4) This report is generated on demand and can be printed or viewed by the AUR Coordinator and managers.

(1) This report is used to monitor AUR run controls to determine if they have completed.

(2) The report displays the following information at the top of each page:

• AUR Run Control Number

• Description of Run Number

• Frequency

(3) The report also displays the following information for each run:

• Start Dt (displays the date and time the run started)

• End Dt (displays the date and time the run ended)

• Run Status

(4) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cOordinator from the drop-down menu.

5. Select Batch Run By Site from the pull right menu. The Batch Run By Site window displays with the cursor in the ENTER BEGINNING DATE field.

6. Enter the desired "beginning" and "ending" date in MM/DD/YYYY format. The Batch Run Report Site Specific opens in a BOE window.

(1) This report is used to monitor cases where an assessment sent from AUR did not post to IDRS within 1 week.

(2) This report displays the following information:

• SSN

• Remark Text

• Process code

• Process code date

• Assessment date

• 290/291 amount

(3) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cOordinator from the drop-down menu.

5. Select Missing Assess from the pull right menu.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) This report has been designated as one of the "Most Important" and must be run each week to identify cases which need to be reviewed/monitored for missing assessment to post.

(5) This report is generated on demand and can be viewed and printed by the AUR Coordinator.

(1) The Notice/Mailout Date Report lists the mail out dates for the various types of notices listed below. The report lists the Upload Date, Notice Date, the established parameter, Released Volume, Print Notice Date and Print Volume for each notice date. The information on this report updates at the disassemble process.

• CP 2501 Notice

• CP 2000 Notice

• Auto Notice

• Recomp/Amended/PC57/PC95

• CP 2057

• Stat Notice

(2) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cOordinator from the drop-down menu.

5. Select notice dt List from the pull right menu. The Notice Mailout Date Report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) This report is generated on demand and can be printed or viewed by the AUR Coordinator and clerical managers.

(1) This listing identifies all open cases in a specific tax year. This information is beneficial in identifying cases in a statute year requiring immediate attention.

(2) To access this listing:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cOordinator from the drop-down menu.

5. Select Open Case Listing from the pull right menu. The Open Case Listing opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) This report has been designated as one of the "Most Important".

(4) This report is generated on demand and can be printed or viewed by the AUR Coordinator and clerical managers.

(1) The Re-order Dates report displays the information from the re-order date screen without being required to change or update the reorder dates already established.

(2) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cOordinator from the drop-down menu.

5. Select Reorder dates from the pull right menu. The Re-Order Dates Report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) Only the AUR Coordinator can view or print this report.

(1) This report is used to identify cases that fallout from the Soft Notice Run.

(2) This report displays the following information:

• SSN

• Fallout condition

(3) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu

4. Select cOordinator from the drop-down menu

5. Select soft notice from the pull right menu. The Soft Notice Report opens in a Microsoft Edge window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(1) Statistical reports show statistical data by Subfile and Category where an assessment has been uploaded.

(2) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select cOordinator from the drop-down menu.

5. Select Statistical from the pull right menu. The Statistical window displays with the cursor in the ENTER BEGINNING DATE field.

6. Enter the desired "Beginning" and "Ending" date in MM/DD/YYYY format. The Assessment Report By Date opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) This report shows statistical data by Subfile and Income Category where an assessment or refund has been uploaded. Use this report to determine how good the inventory HQ selected for the site to work was.

(4) These reports are system generated on demand and can be printed or viewed by the AUR Coordinator.

(1) Weekly Reports provide breakdowns of inventory and are system generated during the normal batch processing runs. Report data is maintained by the system until the next time the Report is generated. User generated information is kept for various timeframes, depending on the Report selected. If a paper record is required or desired for any data, it should be printed as soon as it is available and the paper record maintained per campus guidelines.

(2) The following reports display under the weekly reports:

1. Non-Stat Listing

2. Aged Response Batch Summary

3. Aged Screening Research

4. Extract Category

5. Inventory

6. MISTLE

7. MISTLE XCL

8. Notice Letter

9. Open Transfers

10. PC Status

11. Reject List (this option has a pull right menu with Current and History options)

12. Statute

13. Weekly PC/IPC

(3) The following subsections provide descriptions of individual reports and more specific information.

(1) The Auto Notice Review Sampling report identifies cases assigned to batch types 27XXX, which are cases screened through the auto notice process.

(2) This report is generated when an auto notice batch is available for review and is usually directed by Headquarters.

(3) The report provides the following information:

• SSN

• Name Control

• Subfile Key

• Category

• Sub Category

• Batch

• Discrepancies

• Result Group

• Result Text

• Process Code

(4) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select Specialized from the drop-down menu.

5. Select AN Review Sampling from the pull right menu. The AN Review Sampling report opens in a BOE window

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(5) This report is generated on demand and can be printed or viewed by the AUR Coordinator.

(1) The MFT 31 Inventory Report identifies cases assigned to batch types 89004, 89005 and 89006. Cases in these batch types have either a single signature of agreement on a jointly filed return or only one spouse has petitioned the U.S. Tax Court (non-petitioning spouse (NPS)).

(2) This report is used to monitor the Agree/Non-agree and NPS Suspense inventory.

(3) The report is divided by batch number (89004, 89005, and 89006) and provides the following information:

• SSN

• SEID

• Process Code

• IRS Rec'd date

• Day from Assign Date

• Days from IRS Rec'd Date

• Days from Last Letter

• Days from Last CP Notice

• Days from Last STAT Notice

(4) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select Specialized from the drop-down menu.

5. Select mFT 31 Inventory Report from the pull right menu. The MFT 31 Suspense Inventory report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(5) This report helps monitor Agree/Non-agree and NPS Suspense Inventory (BT 89004, 89005, 89006.)

(6) The Agree/Non-agree Suspense Inventory report is generated weekly. The listing can be viewed by the AUR Coordinator and technical managers.

(1) The Bankruptcy Status Listing displays cases identified as having a "-V" and/or "-W" freeze code present. Bankruptcy cases with a "-V" freeze can be identified by the presence of a TC 520 and closing code 60 through 67, 83 or 85 through 89. Bankruptcy accounts with a "-W" freeze will have a TC 520 with a closing code of 81 or 84. This report also displays freeze code(s), CSN, Virtual indicator, and SSN of each case identified as Bankruptcy when each extract is downloaded.

(2) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select Specialized from the drop-down menu.

5. Select banKruptcy sts from the pull right menu. The Bankruptcy Status Listing opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) Use this listing to identify Bankruptcy cases for pre-notice closure.

(4) The listing is generated weekly, can be viewed or printed by the AUR Coordinator and managers and should be monitored on a weekly basis.

(1) The Specialty Batch Suspense Inventory report identifies cases assigned to batch types 89001, 89003, and 94. Cases in these batch types are either bankruptcy, identity theft, or fraud.

(2) This report is used to monitor the bankruptcy, identity theft, and fraud suspense inventories.

(3) The report is divided by batch number (89001, 89003, and 94) and provides the following information:

• Virtual Indicator

• SSN

• SEID

• Process Code

• Days from Assign date

• Days from IRS Rec’d date

• Days from Last Letter

• Days from Last STAT Notice

(4) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select Specialized from the drop-down menu.

5. Select Batch Suspense Inventory from the pull right menu. The Specialty Batch Inventoryreport opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(5) The Specialty Batch Suspense Inventory report is generated weekly. The report can be viewed or printed by the AUR Coordinator and technical managers.

(1) The Employee reports provide information specific to employee cases.

(2) This report option contains a menu, which allows the user with a specialized profile code to pull five different reports.

• Auto Assessment

• Closed Inventory

• Employee Aging

• Open Inventory

• Open Transfers

(3) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select Specialized from the drop-down menu

5. Select eMployee from the pull right menu.

6. Select one of the available options from the pull right menu. The listing options display in the order stated in (2) above. The selected Employee Report opens in either a Microsoft Edge or BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) These employee case reports can only be accessed, viewed and/or printed by the manager authorized to handle employee cases and by the AUR Coordinator.

(1) The IDT Suspense List report identifies cases assigned to batch type 89003 that have been sent to IDTVA for determination.

(2) This report is generated to monitor IDT inventory to ensure timely follow up.

(3) This report provides the following information:

• Primary SSN

• Secondary SSN

• Process Code

• Process Code Date

• Days from Process Code

• Statute Date

• Days From Statute

(4) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select Specialized from the drop-down menu.

5. Select iDt suspense listing from the pull right menu. The IDT Suspense Report opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(5) This report has been designated as one of the  "Most Important" and monitored on a regular basis.

(6) This report is generated on demand and can be printed or viewed by the AUR Coordinators and Technical Managers.

(1) The Payer Agent list provides a listing of all identified payer agents.

(2) To access this listing:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select Specialized from the drop-down menu.

5. Select payEr agent list from the pull right menu. Select one of the options from the drop-down menu. The Bad Payer List opens in a BOE window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(3) This listing can also be accessed/printed by taking the following actions:

1. Select the tax year from the AUR Year menu.

2. Select Payer/Fraud from the AUR main menu.

3. Select payerAgent list from the drop-down menu. The Bad Payer List opens in a Microsoft Edge window as a text document file.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.

(4) This listing is system generated and can be viewed or printed by the AUR Coordinator and the Payer Agent Coordinator.

(1) The Recon reports provide information specific to recon cases.

(1) The Product Review Sample List provides a listing of SSNs with a specified PC and in a specific batch. When generating the report, the system prompts the user for sample size.

(2) To access this report:

1. Select the tax year from the AUR Year menu.

2. Select Control from the AUR main menu.

3. Select Reports from the Control menu.

4. Select Specialized from the drop-down menu.

5. Select review samplinG from the pull right menu.

6. Select Prod revw smpl from the pull right menu. The Create Product Review Sample window displays with the cursor in the BATCH NUMBER TO BE REVIEWED field.

7. Enter the batch number to be reviewed. The cursor moves to the PROCESS CODE TO BE REVIEWED field.

8. Enter the PC to be reviewed. The cursor moves to the SAMPLE PERCENT TO BE SELECTED field.

9. Enter the two-digit percent of sample size (01-50). The Product Review Sample List opens in a Microsoft Edge window.

Note: See IRM 1.4.19.9.1.1, Accessing and Printing Reports and Listings, for information on how to print reports and listings.