3.24.29. SCRS Error Resolution

(1) The Integrated Submission and Remittance Processing (ISRP) System transcribes and formats data from paper returns/documents/vouchers for input into the Generalized Mainline Framework (GMF) and other systems by key entry operators. It also captures check images for archiving. Transaction Management System (TMS) is a Commercial-Off-the-Shelf (COTS) product that is an integral part of ISRP.

(1) The following provides authority for the instructions in this IRM to be performed in support of completing compliance functions to make credits or refunds of any internal revenue tax, processing of non-revenue forms, and administrative support forms.

1. Title 26 of the United States Code (USC) or more commonly known as the Internal Revenue Code (IRC).

2. All Policy Statements for Submission Processing are contained in IRM 1.2.1.4, Servicewide Policies and Authorities, Policy Statements for Submission Processing Activities:

(1) The Operations manager secures, assigns and provides training for the staff needed to perform the task required throughout this instruction.

(2) The Planning and Analysis Staff is responsible for providing feedback and support to local management to achieve and effectively monitor scheduled goals.

(3) The team manager is responsible for and assigning, monitoring and controlling the workflow to accomplish timely completion of the tasks required throughout this IRM.

(4) The employee is responsible for applying the instruction present to the assigned task on the ISRP system to accurately convert paper data to electronic data record for proper posting for use by the Service.

(1) Program Reports: Below are a list of reports to use to show receipts, production and inventory for the paper return to electronic data conversion process. These reports will be utilized to report and monitor daily and weekly status of the program to completeness.

• PCC 6040, SC WP&C Performance and Cost Report

• PCC 6240, SC WP&C Program Analysis Report

(2) Program Effectiveness: Goals will be measured utilizing standard managerial reports by documents processed per hour and completion of each function compared to the established schedule for completion each week. Each functionality is expected to retain or exceed schedule prior to the program completion date stated in IRM 3.30.123, Processing Timeliness: Cycles, Criteria, and Critical Dates. Quality reviews are expected to be conducted and monitored by local management and corrective action taken to ensure quality products are released to the next function.

(3) Annual Review: Review the processes included in this manual annually to ensure accuracy and promote consistent tax administration. This may be included under responsibilities for a manager

(1) The reports for the Control Data Analysis, Project PCD, are on the Control-D/Web Access server, which has a login program control.

(1) The following terms or acronyms are utilized throughout this IRM:

(1) IRM 3.24.37, ISRP System - General Instructions.

(2) IRM 3.24.38, ISRP System - BMF General Instructions.

(3) IRM 3.30.123, Processing Timeliness: Cycles, Criteria, and Critical Dates.

(1) The following chart contains the forms, program numbers and format codes input through this system.

(1) Error Register Format

• Error Register Title Line—The first line of each error register is the Error Register Title Line which identifies the type of documents appearing on the register page.

• Error Document ID Line—Each document begins with an Error Document Identification (ID) Line. The line is flagged by "@@" or a generated ABC/Serial Number appearing in the first positions of the line and is followed by document detail data grouped into sections.

• Error Section Number—Each document section is identified by a two-digit section number appearing to the left of the first line for the section.

• Alpha Field Designator—Each field within a section is identified by an alpha field designator appearing to the left of the field.

• There may be more than one document shown on an error register page.

• In some cases, the detail data for a document may exceed one page. If so, the Error Document ID Line for that document will be repeated under the error register title line of each additional page.

(2) Reject Register Format—The reject register format is the same as the error register with the following exceptions:

• Each reject register page contains no more than one document.

• The Reject Document ID Line is flagged by reject sequence number which appears in positions 1–12 of the line.

(1) Error register items are blocked together for transcription. The source document for the error correction block header is the first page of the error register block.

(1) Reject register items are blocked together for transcription. The source document for the reject correction block header is the first page of the reject register block.

(2) See IRM 3.24.29.2.8, Service Center (SC) Block Control, for guidelines.

(3) For the format code (FC), enter the three-digit number following the literal "FC" in the reject register title line.

(1) For error corrections, Input Section 01 is used for transcribing the correction record serial number and the error sequence number. All of the other correction data for an error document is transcribed in subsequent input sections.

(2) The error register is the source document for error correction.

(1) For reject correction, Input Section 01 is used for transcribing the correction record serial number and the reject sequence number. All of the other correction data for a reject document is transcribed in subsequent input sections.

(2) The reject register is the source document for the reject correction.

(3) The serial number is a two-digit number which is stamped or written above the reject sequence number.

(4) Input section number 01 must be transcribed following the transcription of the serial number.

(5) The reject sequence number is the left most field in the Reject Document ID line and contains a unique value for each document on the reject register. It is a ten-digit number in the format Y–DDD–nnnnnn. Never transcribe the hyphens appearing in the reject sequence number.

(1) The original entry operator supplies and enters the Input Section Numbers 02–39 . For each document, the operator enters input section numbers in consecutive and ascending order from 02 through the number needed, not to exceed 39.

(2) Error/Reject section numbers are two-digit section numbers printed (or written) on the register to designate error/reject document sections. The entry operator (EOP) enters the error/reject section number from the register when there is an error/reject action code edited next to the error/reject section number.

(1) Service Center (SC) Block Control is a three-character field which uniquely identifies a block for transcription.

(2) The SC Block Control may appear:

1. On a sticker, to the left of the first record of the register block or

2. As the left most field in the Error Document ID Line of each record of the register block. This field is computer-generated and may or may not be present. If it is present, it will appear under the literal "P/R/F" of the Error Register Title Line. If it is to be transcribed, it will be underlined.

(3) The three digit SC Block Control (ABC) for error registers will be entered from the left of the first record of the error register block, if present. If there is no sticker, enter the 3 character field generated in the first record's Error Document ID Line. (This field may be underlined.)

(4) If the sticker is present, enter the SC Block Control from the sticker.

(5) If the SC Block Control has been computer-generated into the Error Document ID Line and is underlined in the first record of the register block, enter the underlined SC Block Control.

(6) If the sticker is present and the SC Block Control in the Error Document ID Line is underlined, enter the SC Block Control from the sticker.

(7) The three digit SC Block Control (ABC) for reject registers will be entered from the left of the first record of the reject register block.