IRS Cancels Closure of Processing Center in Austin, Texas

Update on IRS Submission Processing Consolidation Plan

In 2016, the IRS implemented the Submission Processing (SP) site consolidation strategy for changing future paper processing workforce needs. Consolidation and centralization of paper processing was a key element in the overall strategy to streamline the IRS, improve efficiency and customer satisfaction and to achieve maximum savings.

The SP Consolidation initiative resulted in the following closures of SP sites:

• Cincinnati, OH (located in Covington, KY) — Consolidated in 2019

• Fresno, CA — Consolidated in 2021

A third SP site located in Austin, TX was scheduled for consolidation in 2024 leaving two remaining SP sites in Kansas City, MO and Ogden, UT.

To ensure there is sufficient capacity to best serve the nation's taxpayers the IRS now believes having three SP sites is the best approach. As a result, the IRS decided to cancel the Austin consolidation when it completed its annual review in January of 2022. While the decision to keep Austin open is based solely on the results of the revalidation analysis, it also aligns with feedback received during a recent audit conducted by the Treasury Inspector General Tax Administration as well as concerns expressed by the Taxpayer Advocates Office and the National Treasury Employees Union.

We are constantly evaluating the processes and procedures at the IRS as we strive to improve the taxpayer experience. Thank you for your continued patience as we continue to build on our strong workforce and passion in serving the nation's taxpayers.